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Return & Refund Policy

1. Can I return my product?

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 45 days of receipt for most items in new condition. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.Generally, customers should be responsible for the shipping cost for any returning items.

2. How do I return?

- Get in touch with our customer service representative by sending us a ticket in your account or send email to services@silksilky.com, Indicate which item(s) you would like to return and the reason for your return.

- Place the item(s) in the original packing and seal the parcel securely.

- Drop off your package at the local post office.

- Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.

3. Return Conditions

- You have 45 days to decide if an item is right for you, if not, you can certainly come to us within 45 days of receipt.

- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

- We do not accept returned items that were sent back by you directly without checking with us first.

- We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.

- The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ②Lingerie, ③Underwear & Accessories, ④Customized Items.

- In the event that you make a purchase during a promotion where the total discount you received is dependent on the total cost of the order (ex. Buy More, Save More Sale) and you wish to return the item(s), the discount you qualified for is subject to change to a lower discount as dictated by the promotion. A refund will then be recalculated according to promotional terms.

4. What is the return address?

USA warehouse: ship angle #8, 25 GRAND AVE, SUITE A, RED LION, PA,17356, USA

5. Method of Refund:

We would refund to your original payment method. That's to say, if you used credit card to pay, we would refund to your credit card.

Defective Product

If you have quality issue to report, you can contact our customer care team within 5 business days of receiving your product here and we will assist you with the return and refund process.

Responsibility

Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.
As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you'd like them returned to you, we may ask you to cover the delivery cost.
We are not able to refund any tax or duty charged by customs border office.

Feel free to contact us with any further questions or concerns at: services@silksilky.com

  • ATTN: For any return, please contact with our customer service before you send the package back.

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