SHIPPING DELAYS DUE to COVID19
We are currently experiencing shipping delays due to COVID-19, but we’re working hard to get your orders to you. Please expect 2-3 extra business days for processing. Shipments are not picked up by carriers on Saturdays, Sundays, & US Holidays. Expect transit updates Monday-Friday.
Once your order has been placed, we will send a confirmation email with your order number. When your order has been shipped, you will receive an additional confirmation email with a tracking number. In rare cases, your order could be split into separate boxes. However, you will still receive one order number and one tracking number for your complete order.
Your order might need a signature upon delivery. If there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you! If you choose to have the courier deliver the package without a signature, SILKSILKY is no longer liable for your order. Certain exceptions applied*
1. Your package is sent back to shipper for failure of delivery because of:
- Incorrect address. You are subject to shipping charges for reshipment
- Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.
2. Your package arrives in damaged condition.
We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in damaged, please accept the delivery and contact SILKSILKY Customer Care. We can then get everything sorted for you. If you refuse your order without authorization from us, you will be responsible for all shipping charges.
3. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact SILKSILKY.
Please note that an order may be delivered to a neighbor in the case that the delivery attempt is unsuccessful. Delivery to a neighboring address is up to the judgment of the driver. Signature required orders which cannot be delivered will be returned to the warehouse. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly. Please note that we are not responsible for lost packages sent to mail forwarding providers.
Taking the safety of our members in mind when incidents such as suspected package theft have happened, we kindly ask our members to file a police report with their local precinct so that their refund or exchange claim can be properly investigated. We regret that we are unable to initiate a refund or exchange before this is complete. Once you submit a police report, a member of our Loss Prevention Team will reach out to them within 48-72 business hours.
**Please be sure to provide all requested information.
SILKSILKY is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, SILKSILKY is not responsible for delays related to the courier itself (such as customs clearance).
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*If you choose to pre-order, we won’t be able to cancel your items since they’ll be reserved. Due to uncontrollable factors (such as shipping or customs), we can’t guarantee the ship-out date. Your items will be shipped as soon they become available. If for any reason items are unable to be dispatched, you will receive an email with refund details.
Please note that your order will be shipped as soon as the pre-order item is in stock.
HOW MUCH DOES SHIPPING COST?
1. Free Shipping On Orders Over 49 USD - For All Counties
2. Standard Shipping 7.95 USD - For All Countries
3. Express Shipping 25 USD - ONLY available for the following countries at the moment: Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, Singapore, Spain, Switzerland, United Kingdom, United States, United Arab Emirates, Saudi Arabia
Note: To make your items arrive more smoothly, you need to fill in the address in ENGLISH for express shipping, and please don't use PO Boxes.
HOW LONG WILL IT TAKE TO GET MY ORDER?
1. For In-Stock item, generally it will take 1-2 working days for us to process your order.
2. For Pre-Order item, generally it will take around 30 days (Specific time would be mentioned in product page) for us to restock it and then process it in 1-2 days when it is restocked.
After we processed the order, then for
Note: around 25-40 working days to Puerto Rico.
WHAT SHIPPING CARRIERS DO YOU USE?
- For free/standard shipping, we use your local postal service such as USPS, Canada Post, Royal Mail and LePost.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.
WHAT ABOUT DUTY and TAXES?
- United States: Duty and taxes would be charged regarding on your regions.
- Australia, Canada, United Kingdom and Europe: We will try out best but orders may be subject to duties and taxes, and customers are responsible for these fees.
- International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that SILKSILKY does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please write to us at email@example.com as soon as you place your order.