Can I Fix My Billing Address?

Quick Answer

In most cases there is no need to change your billing address, because at SilkSilky we do not ship anything to it. Your billing address is linked to your payment method and is used only to help verify your payment. As long as your shipping address is correct, your order will be delivered there.

If the billing address on your order confirmation is wrong and you would like it corrected, contact our Customer Care team with your order details and the correct information, and we will review it for your specific order.

What is the difference between a billing address and a shipping address?

These are two separate addresses with two different jobs:

• Shipping address - where your SilkSilky order is delivered. This is the address you should double-check carefully before placing your order.
• Billing address - the address linked to your payment method, such as your credit or debit card. It is used for payment verification to help keep your transaction secure.

Because we only use the shipping address for delivery, a difference between the two will not affect where your package arrives.

Can I use a billing address that is different from my shipping address?

Yes. You can use a billing address that is different from your shipping address, and it will not affect delivery as long as your shipping address is correct. The recipient on the shipping address also does not need to be the same person as the purchaser on the billing details.

Does my billing address need to match for my payment to go through?

Your billing address is used by your bank or card issuer as part of verifying your payment. If your payment was declined or you are concerned that incorrect billing details affected it, it is best to check the details saved with your payment method and, where appropriate, confirm them with your bank or card issuer. If you are still having trouble, contact us and we can help look into the order.

How do I ask you to correct my billing address?

If the billing address on your order confirmation is incorrect and you would like it updated, contact our Customer Care team via live chat or the Contact Us page on our website. Please have ready:

• Your order number or order confirmation details
• The billing name that should appear on the order
• The correct billing address
• A short note if the shipping recipient is different from the purchaser

We will review the request for your order and let you know what can be done.

In what situations should I contact Customer Care?

Please reach out if:

• The billing address shown on your order confirmation is wrong
• The billing name differs from the shipping recipient and you would like it noted
• You believe incorrect billing details may have affected your payment
• You would like the billing details on a specific order reviewed

For declined payments or charges you do not recognize, we also recommend contacting your bank or card issuer, as some verification steps are handled on their side.