SilkSilky wants you to be satisfied with your new purchase. However, if you need to return an item, we are happy to accept returns/exchanges.
* Due to the ongoing issues caused by COVID-19, it is possible there will be a slight delay in the processing of returns and exchanges.
Time - We gladly accept returns within 60 days of receipt for items in new condition.
Method of Refund - We would refund to your original payment method. That's to say, if you used PayPal to pay, we would refund to your PayPal.
Product Condition - Returned items must be in new condition and with its original package.
Refund Contact Info
Charges - As a small business, we do require the customer to cover the returning postage if the order is shipped free.
There are some items, however, that are ineligible for return, including:
- Items On Clearance
- Used Products (pajamas/accessories/comforters/bedding)
- Silk Face Mask/Coverings/Underwear
- Customized Items
- Gift Cards/Free Gifts
ATTN: For any return, please contact with our customer service before you send the package back. We do not accept returned items that were sent back by you directly without checking with us first,thank you for your understanding.