Was I Signed Up for a Subscription or Recurring Charge?

Quick Answer

If you're not sure whether a purchase was a one-time order or set up a recurring charge, our Customer Care team can check the specific order on your account and confirm its status.

If you contact us with your order details, we can verify whether a recent purchase was a one-time order rather than part of an ongoing arrangement.

How can I check whether a charge was a one-time purchase?

A few quick checks can help:

  • Review your order confirmation email. A standard order confirmation reflects a single purchase for the items listed.
  • Check your order history for the items and amount you expected to pay.
  • Look at the charge on your statement or payment account. If you see a charge you don't recognize, note the date and amount so we can match it to an order.

If anything looks unfamiliar after checking, contact us and we'll review the specific purchase.

What should I do if I think I was enrolled in a subscription?

If you're concerned a recent order may have signed you up for a subscription or a repeating charge, please contact our Customer Care team and include your order details. We can review the specific purchase and confirm its status for you.

It helps to tell us the order number, the email address used at checkout, and the date and amount of any charge you're asking about.

What if I see a charge I don't recognize?

If a charge doesn't match an order you remember placing, send us the date, amount, and any reference shown on your statement so we can look into it. If the charge appears on your card or payment account but you can't connect it to an order at all, your bank or card issuer can also help you identify where a charge came from.

What information should I include when I contact you?

To help us confirm quickly, please send:

  • The order number, if you have it
  • The email address used at checkout
  • The date and amount of the charge you're asking about
  • A short note on what looks unfamiliar or unexpected

In what situations should I contact Customer Care?

Please reach out if:

  • You'd like to confirm whether a recent order was a one-time purchase
  • You believe you may have been enrolled in a subscription or recurring charge
  • You see a charge or order status that you don't recognize
  • You'd like reassurance about how a purchase will appear in future

For help identifying a charge that you can't connect to any order, your bank or card issuer is also a good source.