Can I Get Store Credit or a Voucher Instead of a Refund?

Quick Answer

In many cases, yes. When you're due a refund or are owed compensation for an order issue, our Customer Care team can often arrange a voucher or store credit instead of a refund to your original payment method, if you'd prefer that option.

Because the right solution depends on your order and the situation, the best step is to contact us and let us know what you'd like. We'll review your order and confirm what we can offer.

Can I choose a voucher or store credit instead of a refund?

If you'd rather receive a voucher or store credit than a refund to your original payment method, just let us know. Share your order number and the email used to place the order, and tell us you'd prefer a voucher or store-credit option.

We'll review your order and confirm what's available. In many cases we'll ask you to confirm that you agree before the voucher or credit is issued, so you stay in control of how your resolution is handled.

How will I receive and use a voucher?

When a voucher is issued, the code is usually sent to you by email. To use it, enter the code at checkout on the SilkSilky website in the Discount Code or Coupon field, and the value is applied to your order total.

A few things to keep in mind:

• Only one coupon can be used per order, so a voucher can't be stacked with another coupon code.
• Coupons can't be used together with e-gift cards.
• You can combine a voucher or store credit with loyalty points and your wallet balance in a single order.

What if I've already returned an item?

If you've already sent something back, contact us with your order details and let us know how you'd like your resolution handled. Depending on the situation, a return may be settled as a refund to your original payment method or as a voucher or store credit.

Reaching out before or right after you return helps us confirm the right outcome for your order and avoid any mix-ups.

In what situations should I contact Customer Care?

Please reach out if:

• You'd prefer a voucher or store credit instead of a refund to your original payment method.
• You're choosing between a refund, voucher, store credit, replacement, or exchange.
• You were offered a voucher or store credit but haven't received the code.
• A voucher or store-credit code isn't applying at checkout.
• You've returned an item and want to confirm how your refund will be handled.

You can contact our Customer Care team via live chat or the Contact Us page. Including your order number and the email used at checkout helps us help you faster.