What Is My Store Credit, Rewards, or Points Balance?

Quick Answer

You can check your loyalty points by logging into your SilkSilky account and opening the Loyalty Points page, where you'll see your current balance and points from previous orders.

Store credit and redeemed points are often issued as a coupon or voucher code. To use one, enter the code in the discount code field at checkout. You can combine points, store credit (wallet funds), and a coupon in a single order, but only one coupon can be used per order, and coupons can't be used together with an e-gift card.

How do I check my points balance?

To view your points:

  1. Log in to your SilkSilky account.
  2. Open the Loyalty Points page.
  3. Review your current points balance and the points details from previous orders.

If your points have already been redeemed, they may appear as a discount voucher rather than as a points balance. In that case, you'll use the voucher code at checkout instead.

How do I use store credit, a voucher, or points at checkout?

  • If you have a store-credit coupon or a voucher code, enter it in the discount code field at checkout.
  • If your points were redeemed into a voucher, use that voucher code the same way.
  • If a code doesn't apply, remove any extra spaces or characters and make sure you're only using one coupon at a time.

Can I use points, store credit, and a coupon together?

Yes. You can combine loyalty points, store credit (wallet funds), and a coupon code all in a single order. Two things to keep in mind:

  • Only one coupon can be used per order - coupons can't be stacked.
  • Coupons can't be used at the same time as an e-gift card.

What if my code isn't working?

If a coupon or voucher won't apply, first check that you've copied it exactly, with no extra spaces, and that you're only using one coupon. If it still doesn't work, take a clear screenshot showing the code and the error at checkout, then contact us so we can look into it. Some codes can also be linked to the regional site or currency where the original order was placed, which we can help sort out.

In what situations should I contact Customer Care?

Please reach out if:

  • You were expecting a store-credit coupon but haven't received it
  • A coupon or voucher won't apply at checkout
  • Your store-credit coupon seems tied to a different site or currency than the one you need
  • Your points are missing, already redeemed, or won't apply at checkout
  • You see an error when signing up for the loyalty program
  • You checked out as a guest and need help using store credit

When you contact us, include your order number, the code you're trying to use, and a clear screenshot of the issue if you have one. You can contact our Customer Care team via live chat or the Contact Us page.