Can I Order a Custom-Made Item?

Quick Answer

For most of our ready-to-wear items, we're not able to make individual alterations - such as adding extra length to trousers or swapping an elastic waistband for a tie waistband - so the best approach is to choose the size and style that fits you from the available options. For larger or specialized needs, such as a bulk order, a bespoke product, or a custom-sized item like a fitted sheet, our Customer Care team can review your request and let you know what's possible. Reach out before ordering with the product, quantity, and any specific requirements, and we'll advise on the options.

Can SilkSilky alter or customize a standard garment?

Generally, no. Our garments are produced to set patterns and sizes, so we typically can't add length, change a waistband style, or make other tailoring adjustments to an individual piece. If a standard item isn't quite right, the better path is usually to choose a different size or style, or - if you've already ordered - to look at an exchange or return.

If a particular item doesn't work for you, contact our Customer Care team and we'll talk through your options, which may include exchanging it for another style or returning it if it meets the return conditions (brand new, unworn, unwashed, with tags attached).

Can I request a bespoke or bulk product?

For custom products, large quantities, or wholesale-style orders, we review requests individually rather than offering a fixed self-service option. If you have something specific in mind - for example, a particular product made in a larger quantity - contact our Customer Care team with the details so we can assess feasibility, timing, and pricing for your case.

When you get in touch, it helps to include:

• The product type you're interested in
• The quantity you need
• Any custom requirements or specifications
• Whether you'd like to discuss bulk pricing
• Whether you'd like a sample before committing to a larger order

We'll review the request and let you know what we can offer.

How long does a custom or made-to-order item take?

Timing depends on the item, since a made-to-order product needs both production and shipping time. As a general guide, a custom-sized item such as a fitted sheet can take roughly 15 - 20 business days from order to delivery. Other custom or bulk requests may differ, so we'll confirm the expected timeframe for your specific order when we review it. If a custom order seems to be taking longer than expected, contact us and we'll check its progress.

In what situations should I contact our Customer Care team?

Contact our Customer Care team via live chat or the Contact Us page if:

• You'd like to know whether a specific item can be altered or customized
• You need a different size, length, or style and want to understand your options
• You want to request a bespoke product, a bulk quantity, or a sample
• You'd like to discuss timing or pricing for a custom or bulk order
• You need a status update on a custom or made-to-order item you've already placed