Does This Product Include Gift Packaging or Labels?

Quick Answer

If you're sending an order as a gift, contact our Customer Care team as soon as possible - ideally before your order ships - and let us know what you need. Depending on your order, we may be able to arrange extras such as gift bags or simple size labels (for example, marking a package "small" or "medium" so the recipient can tell items apart without opening them). Because these are handled per order, it's best to confirm what's possible for your specific purchase with our team rather than assuming an item arrives gift-wrapped by default.

Can I request gift packaging or a gift bag?

You're welcome to ask. If your order is intended as a gift, get in touch with our Customer Care team and tell us it's a gift, along with how many gift bags you'd like - for instance, one bag per item. We'll review the request for your order and let you know what we can include. To give us time to arrange it, reach out before your order ships.

Can you label items by size for a gift order?

In many cases, yes. If your gift includes several items in different sizes, we can often add a simple size note to each package - such as "small" or "medium" - so the recipient can identify the right item without opening everything. When you contact us, tell us the exact wording you'd like on each package and we'll pass the request to the team handling your order.

What should I do if a gift arrived without the packaging I expected?

If an item was meant to arrive in gift packaging but came in different packaging, contact our Customer Care team so we can look into it. To help us locate and verify the order, it's useful to have these details ready:

• Order number
• Recipient name and shipping address
• Purchase date and order amount
• A payment receipt or other proof of purchase, if available

If we can't find the order from the number alone, we may ask for a little more information to confirm the purchase. Please note that if an order was placed through an unofficial or counterfeit website rather than the official SilkSilky site, we may be unable to assist directly - in that case, it's best to contact your bank or payment provider about the transaction.

In what situations should I contact our Customer Care team?

Contact our Customer Care team via live chat or the Contact Us page if:

• You'd like to add gift bags or special packaging to an order
• You need a specific number of gift bags, such as one per item
• You're sending items in different sizes and want the packages labeled
• You want to confirm whether a request can still be added before your order ships
• A gift arrived without the packaging you expected and you'd like us to check the order