How Do Gift Orders, Returns, and Exchanges Work?

Quick Answer

You can send SilkSilky to someone as a gift by using their address as the shipping address at checkout. If you need help with a gift order - delivery, a return or exchange, or a gift request like a message or packaging - contact our Customer Care team with your order details, and we'll assist.

How do I send an order as a gift?

Simply enter the recipient's address as the shipping address when you place your order. The order is still tied to your account and the email you used at checkout, so you'll receive the confirmation and tracking updates.

Can I keep the price hidden from the recipient?

Yes. We don't show item prices on the paperwork included with an order, so you can keep the amount you spent private.

Can the Gift Recipient Contact Customer Care?

To protect your privacy, we can only discuss order and account details with the registered account holder who placed the order - not with the gift recipient. If the recipient needs help, they can contact us, but we'll still need enough order information to verify the order, and some details can only be shared with the purchaser.

How do returns or exchanges work for a gift?

If the recipient would like to return a gifted item, please contact us first for instructions. Refunds are issued to the original payment method used for the order.

For an exchange - for example, a different size or color - let us know which item is involved and what you'd like instead. If you don't have the order number, we can still help using other details such as the purchaser's email, recipient name, shipping address, purchase date, or order amount.

Returned items should be in their original condition - brand new, unworn, unwashed, and with tags attached. Please don't send anything back before we've shared the current return instructions for your order.

Can I add a gift message or special packaging?

If you'd like to add something to a gift order - such as a gift message, a gift bag, or an electronic invoice - please contact us as early as possible. Once an order has shipped, some additions or changes may no longer be possible.

What information should I include when I contact you?

• Your order number, if you have it
• The email address used to place the order
• Recipient name and shipping address
• The item involved and what you'd like (delivery help, return, exchange, or a gift request)

In what situations should I contact Customer Care?

Contact our Customer Care team if:

• A gift order is delayed, or its tracking hasn't updated
• The delivery address or recipient phone number needs review
• A gifted item is the wrong size or color, unwanted, or faulty
• The recipient needs a return or exchange but doesn't have the order number
• You'd like a gift message, gift bag, or electronic invoice added