How Do I Fix My Order Contact Information?

Quick Answer

If the phone number or email address on your order is wrong or incomplete, contact our Customer Care team as soon as possible with your order number and the correct details. We'll update the information and pass it to the right team so your delivery and order updates aren't affected.

Correct contact details matter: a carrier may hold or delay an order if the phone number looks incomplete or invalid, and order emails won't reach you if the email address was mistyped.

How do I correct the phone number on my order?

If you notice the phone number on your order is wrong - or if we've contacted you about a phone-number issue - please reply with the correct number. Before sending it, double-check that it's complete and accurate, including the country/area code where relevant. The phone number is used by the delivery carrier, so an accurate one helps avoid delivery delays.

How do I correct the email address on my order?

Your order email is where we send your confirmation and shipping updates. If you're not receiving these emails, the address on the order may have been entered incorrectly. Contact us with your order number and the correct email address, and we'll confirm the email on file and make sure your updates reach you.

How do I change my shipping address?

Changing the delivery address is handled a little differently and depends on whether your order has shipped. For that, see How Do I Change or Cancel My Order (Items or Address)?

What information should I include when I contact you?

To help us update your order quickly, please send:

  • Your order number
  • The email address used at checkout
  • The corrected phone number or email address
  • Any other details that help us identify the order, if you don't have the order number

In what situations should I contact Customer Care?

Contact our Customer Care team if:

  • The phone number on your order is wrong or incomplete
  • We've told you there's a phone-number issue with your order
  • You're not receiving order or shipping emails and think your email may be wrong
  • You need to confirm which contact details are on your order