How Do I Return an Item?

Quick Answer

We offer a 365-Day Easy Return & Exchange policy, so you can request a return or exchange within 365 days of receiving your item. Please contact our Customer Care team first to get the current return instructions for your order, before sending anything back. After you ship your return, send us your proof of shipment and tracking number so we can locate the package and process your refund or exchange.

How do I start a return?

Contact our Customer Care team via live chat or the Contact Us page, ideally within 365 days of receiving your item. To help us assist you quickly, please include:

Your order number
The email address used to place the order
The item or items you'd like to return, including name, color, size, and quantity
Whether you'd prefer a refund, an exchange, or another solution

We'll review your order and send you the return instructions and return address that apply to your specific order. Please wait for these before shipping anything back, as the correct return details vary from order to order.

What is your return window?

You can request a return or exchange within 365 days from the date you receive your item. Requests made after 365 days cannot be accepted, so it's best to reach out as soon as you know you'd like to return something.

Why do I need to contact you before sending my return back?

Return instructions and the return address vary by order, so the right details for your return depend on factors such as your region and the reason for return. Contacting us first means your package goes to the correct place and is matched to your order, which helps your refund or exchange go smoothly.

Please don't send items back on your own before getting current return instructions from us. Returns also cannot be sent directly to a warehouse, office, or physical store without contacting us first, as these may not be set up to receive or match unannounced packages.

How do I prepare and ship my return?

Once you have your return instructions from us:

Make sure the item is unwashed, unworn, and undamaged, with all original tags attached and, where relevant, in its original packaging.
Pack the item securely to protect it during transit.
Clearly write any order or return reference we ask for on the outside of the package, so the warehouse can identify it.
Ship the package using a trackable shipping method whenever possible.
Keep your shipping receipt or proof of postage until your refund or exchange is complete.

Who pays for return shipping?

For non-faulty returns, return shipping is currently the customer's responsibility, and we don't provide free return labels. If your item arrived faulty, damaged, or incorrect, please contact us first so we can review the issue and advise on the best way forward before you send anything back.

What do I do after I've shipped my return?

After you ship your return, send us your proof of shipment and the tracking number as soon as possible. We use this information, along with any order or reference number on the package, to locate the return and process your refund or exchange once the package is received.

If your tracking shows the package was delivered to us but you haven't heard back yet, contact us with the tracking number and we'll follow up.

How and when will I get my refund?

Once we receive and inspect your returned item, we'll process your refund or exchange. Refunds are issued to your original payment method. If you'd like an exchange and the item is in stock, we'll arrange the replacement instead.

Can I return an item after a delivery problem?

Yes. If your order had a delivery issue and you'd prefer to return it rather than keep or exchange it, contact us first and let us know. We'll review your situation, confirm the return instructions and address for your order, and may also be able to offer alternatives such as an exchange or a partial refund if you'd rather keep the item. As with any return, please don't ship anything back before we confirm the details.

In what situations should I contact Customer Care?

Please reach out if:

You'd like to start a return or exchange within the 365-day window
You need your return address and current return instructions
You're not sure which items in your order are eligible to return
Your item arrived faulty, damaged, or incorrect
You've shipped your return and need to send proof of shipment and the tracking number
Your return tracking shows delivered but you haven't received your refund or exchange
You had a delivery problem and want to return the order
You're unsure whether to choose a refund or an exchange