Should I Send an Item Back Before Contacting You?

Quick Answer

No. Please always contact our Customer Care team first to get current return instructions before sending an item back. Return steps and the correct return address vary by order, so reaching out first ensures your package goes to the right place and is matched to your order. Returns can't be sent directly to a warehouse, office, or physical store without contacting us first.

Why shouldn't I just ship my return back right away?

The right return details depend on your specific order, including your region and the reason for the return. If you send an item back before getting instructions from us, it may go to the wrong place, arrive without the references we need to identify it, or be delayed in being matched to your order. Contacting us first helps your return and your refund or exchange go smoothly.

What should I do instead before sending anything back?

Contact our Customer Care team via live chat or the Contact Us page and include:

• Your order number
• The email address used to place the order
• The item you'd like to return, including name, color, and size
• Whether you'd prefer a refund, an exchange, or another solution

We'll review your order and send you the return address and instructions that apply to it. Please wait for those before shipping anything.

Can I return an item directly to your warehouse, office, or store?

No. Returns can't be sent directly to a warehouse, office, or physical store without contacting us first. These locations may not be set up to receive or match unannounced packages, which can delay or complicate your return. Always start by contacting us so we can provide the correct return address for your order.

What if my item is faulty, damaged, or incorrect?

Please still contact us first rather than sending it back on your own. Let us know what's wrong and share any helpful details, such as your order number and photos of the issue. We'll review it and advise on the best way forward, including how return shipping should be handled for your case.

What happens after I contact you?

We'll confirm whether your item is eligible, provide the return address and any reference to write on the package, and explain how to ship it. After you send your return, share your proof of shipment and tracking number with us so we can locate the package and process your refund or exchange once it's received.

In what situations should I contact Customer Care?

Please reach out before sending anything back if:

• You'd like to return or exchange an item and need instructions
• You need the correct return address for your order
• You received an item and aren't sure whether it should be returned
• Your item arrived faulty, damaged, or incorrect
• You're considering shipping a return directly to a warehouse, office, or store
• You want to confirm the next steps before posting your package