Can I Get Return Shipping Reimbursed?

Quick Answer

For most returns and exchanges, return shipping is currently the customer's responsibility, and we don't currently offer free return labels. We recommend using a tracked shipping service so your return can be followed on its way back to us.

The exception is when an item is faulty, the wrong item, or arrived damaged. In those cases, please contact us before returning the item, and once we've verified the issue we'll reimburse your return shipping cost.

Do you provide free return labels?

Not at this time. We're currently unable to offer a free returns service, which means return shipping is covered at your own cost for standard returns and exchanges. We recommend choosing a standard shipping service that provides tracking, so you can follow the package and confirm it arrives safely.

When will SilkSilky cover my return shipping?

If your return or exchange is because of a product quality issue - for example, the item is faulty, you received the wrong item, or it arrived damaged - we'll cover the return shipping. Please contact our Customer Care team via live chat or the Contact Us page before sending anything back. We'll ask for proof of the issue, and once it's verified we'll refund your shipping fee.

So we can process the reimbursement accurately, please let us know the return shipping cost and keep your shipping receipt.

How will the reimbursement be paid back to me?

The way a reimbursement is handled can depend on your order, so the details will be confirmed with you when you contact us. In some cases the return shipping cost is refunded, and in others it may be offered another way. Whichever applies to your situation, we'll explain it clearly before you proceed, so there are no surprises.

What should I do before I send a return back?

Please don't send your item back without contacting us first. To keep things smooth:

• Contact us with your order number and details of the item you'd like to return
• Let us know if the return is due to a quality issue, and share proof so we can verify it
• Use the return address and instructions we provide for your order
• Choose a tracked shipping service and keep your receipt
• Email us the tracking number after you ship

Items should be returned in new, unworn, and unwashed condition with all original tags attached.

In what situations should I contact Customer Care?

Please reach out if:

• You believe your item is faulty, the wrong item, or arrived damaged
• You'd like to ask whether return shipping can be covered for your order
• You need the current return address or return instructions
• You've already paid for return shipping on a quality issue and would like reimbursement
• You'd like to confirm the condition requirements before sending your item back