How Do I Delete or Deactivate My Account?

Quick Answer

To delete or deactivate your SilkSilky account, contact our Customer Care team via live chat or the Contact Us page and let us know you'd like to close your account. We'll ask you to confirm a few details so we can verify it's your account before going ahead.

Please note that deleting an account can't be reversed. If you'd rather just take a break from our emails, you don't need to close your account at all.

How do I request to delete my account?

Get in touch with our Customer Care team via live chat or the Contact Us page and tell us you'd like to delete your account. To confirm the request is genuinely yours, we'll ask you to confirm at least two of the following:

  • Your date of birth
  • Your billing address
  • Your registered email address

Once we've confirmed these details, we'll be able to proceed with closing your account.

Is deleting my account permanent?

Yes. Deleting an account can't be reversed, so please be sure before you confirm. If you think you might want to shop with us again in the future, you may prefer to leave your account in place and simply unsubscribe from our emails instead.

I just want fewer emails - do I have to delete my account?

Not at all. If your main goal is to stop receiving newsletters and promotions, you can keep your account and simply unsubscribe. The quickest way is to click the unsubscribe link at the bottom of any marketing email we send and follow the short instructions. Your account stays active and your order history remains available.

What details should I include when I contact you?

To help us find and verify your account quickly, please include:

  • The email address linked to your account
  • At least two of: your date of birth, billing address, or registered email address
  • Whether you'd like the account deleted or simply deactivated, and the reason if you're happy to share it as feedback

In what situations should I contact Customer Care?

Please reach out if:

  • You'd like to delete, deactivate, or close your SilkSilky account
  • You received an account activation email and want the related account removed
  • You're unsure whether to close your account or just unsubscribe from emails
  • You need help confirming which account is linked to your details