How Do I Confirm My Email Address?

Quick Answer

If you've been asked to confirm the email address on your SilkSilky account, look for a confirmation email from us in your inbox and follow the link it contains. If you can't find it, check your spam or junk folder. If it still hasn't arrived, contact our Customer Care team via live chat or the Contact Us page and we'll help you get it sorted.

Where do I find the email to confirm my address?

Confirmation messages are sent to the email address linked to your account. Open your inbox and look for a recent email from SilkSilky, then follow the instructions inside to confirm your address.

If you don't see it right away, please check your spam or junk folder, as automated emails can sometimes be filtered there.

What if the confirmation email hasn't arrived?

If you've checked both your inbox and your spam or junk folder and still can't find a confirmation email, contact our Customer Care team via live chat or the Contact Us page. Let us know the email address you're trying to confirm so we can look into it and help you finish the process.

It also helps to make sure you're checking the same email address you used when you signed up or placed your order.

Why does confirming my email matter?

Confirming your email address helps make sure important messages reach you, including order confirmations, shipping updates, and account notifications. Keeping a confirmed, working email on file means you won't miss updates about your orders.

In what situations should I contact Customer Care?

Please reach out if:

• You can't find a confirmation email after checking your inbox and spam or junk folders
• The confirmation link doesn't seem to work
• You're not sure which email address is linked to your account
• You no longer have access to the email address you need to confirm
• You'd like us to confirm that your email address is set correctly