How Do I Sign Up or Activate My Account?

Quick Answer

To create a SilkSilky account, click the person icon in the top right-hand corner of any page and follow the prompts to register with your email address. If you signed up to receive a welcome or discount-code email and can't find it, check your spam or junk folder first. If it's still missing, or if registration or checkout gets stuck, contact our Customer Care team via live chat or the Contact Us page.

How do I sign up?

  1. Click the person icon in the top right-hand corner of the page.
  2. Follow the prompts to register using your email address.
  3. Choose a password that's at least 8 characters long.

Once you're registered, you can sign in any time with the same email address and password to view your orders and manage your details.

I signed up for a discount code but can't find the email. What now?

If you registered to receive a welcome or discount-code email and it hasn't appeared:

  1. Check that your account registration was completed.
  2. Look for the email in your inbox.
  3. If it's not there, check your spam or junk folder, as automated emails are sometimes filtered there.

If you've checked both and still can't find it, contact our Customer Care team via live chat or the Contact Us page, and let us know the email address you registered with so we can help.

What if checkout gets stuck while I'm registering?

If checkout or order submission gets stuck after you've entered your details, it helps us a lot to see exactly where the issue happens:

  1. Take a screenshot showing the exact page or step where it stops.
  2. Contact our Customer Care team via live chat or the Contact Us page.
  3. Include the screenshot so we can review the issue and help you complete your order.

What details should I include when I contact you?

To help us assist you quickly, please share:

  • The email address you registered with
  • Whether the issue is with registration, a missing email, or checkout
  • A screenshot of the exact page or step, especially for checkout problems

In what situations should I contact Customer Care?

Please reach out if:

  • You signed up but can't find your welcome or discount-code email after checking your inbox and spam or junk folders
  • Checkout or order submission gets stuck after you enter your details
  • You're not sure whether your registration or activation completed
  • You're seeing an error and aren't sure where the problem is happening

When contacting us about a checkout issue, please include a screenshot of the exact step or page where the problem occurs.