How Do I Join the Loyalty or Rewards Program?

Quick Answer

You can join the SilkSilky loyalty or rewards program through the sign-up option on our website. If the sign-up page won't load or you run into an error while enrolling, contact our Customer Care team via live chat or the Contact Us page and we'll help you get signed up.

How do I sign up?

Look for the loyalty or rewards sign-up option on our website and follow the prompts to enroll. Having an account makes it easy to keep track of your membership, so if you don't have one yet, you may want to sign up or log in first.

What if the sign-up page doesn't work?

If the sign-up form leads to an error or a page that won't load, here's what helps us sort it out quickly:

Note what happens when you submit the form, including any error message you see.
If you can, take a screenshot of the error or the page you're looking at.
Contact our Customer Care team via live chat or the Contact Us page and let us know you're trying to join the loyalty program.
Include your screenshot if you have one, and the email address you'd like linked to your membership.

With these details we can investigate the issue and help you complete your enrollment.

What details should I include when I contact you?

To help us assist you faster, please share:

That you're trying to join the loyalty or rewards program
The email address you'd like linked to your membership
A description of any error message, and a screenshot if possible

In what situations should I contact Customer Care?

Please reach out if:

The loyalty or rewards sign-up page won't load
Submitting the sign-up form leads to an error
You can't complete your enrollment
You're not sure whether your enrollment went through

If you can't provide a screenshot, just describe the error as clearly as you can and we'll take it from there.