What Are the Membership Terms?

Quick Answer

If you have a question about your SilkSilky membership - what it includes, its conditions, or how to make changes - you can review the membership details shown in your account, and reach out to our Customer Care team via live chat or the Contact Us page for anything that isn't clear.

Because membership details can depend on your individual account and status, the fastest way to get an accurate answer is to contact us with your account email so we can look into your specific situation.

Where can I find my membership details?

Start by reviewing any membership information shown in your account when you are signed in. This is usually the best place to see what currently applies to you. If you cannot find the details you are looking for, or something is unclear, contact us and we can walk you through it.

How do I adjust my membership?

If the option to adjust your membership is available to you, you can make the change yourself from your account. If you are not sure how to proceed, or you would like to understand the terms before changing anything, contact us first and we can help clarify your options based on your account.

What if I'm not sure what my membership includes?

Membership conditions can vary depending on your account and status, so if you are unsure what your membership includes or how the terms apply to you, please contact us. Share the email address associated with your account, and we will review your membership and explain what applies before you make any changes.

In what situations should I contact Customer Care?

Please reach out if:

• You are unsure what your membership includes
• You need clarification about your membership terms
• You want help adjusting your membership
• Your question depends on your specific account or membership status

When you contact us, please include the email address linked to your account so we can locate it quickly.