Is This Email or Offer Really From SilkSilky? (Phishing/Scam)

Quick Answer

SilkSilky is a legitimate brand, but not every email, text message, ad, or website that uses the SilkSilky name is genuinely from us. Scammers sometimes copy real brands.

A common warning sign is a message asking you to pay an extra fee to receive or redeliver a package - we would not ask for an additional payment just to receive your package. If you get a message like that, do not respond or pay, and contact our Customer Care team via live chat or the Contact Us page if you are unsure.

If you ever have doubts, only provide the information an official message actually asks for, and verify the sender is an official SilkSilky address before replying.

How do I tell if a message is really from SilkSilky?

If you are unsure whether an email, text, ad, or offer is genuine:

  • Check whether your order was placed through our official website, silksilky.com
  • Confirm the message comes from an official SilkSilky email address
  • Be cautious of messages that create urgency, ask for unexpected payment, or request more information than they should need
  • Do not click links or share details if anything looks off - contact us to verify first

When in doubt, reach out to us directly through live chat or the Contact Us page rather than replying to a message you are unsure about.

What are common scam warning signs?

Be cautious if a message:

  • Asks you to pay an extra fee to receive or redeliver a package - we would not ask for an additional payment to receive your package
  • Asks for your full card number, CVV, or password - we will never ask for these by email or chat
  • Pushes you to act urgently or click a link to "fix" an order
  • Comes from an address or number that does not match an official SilkSilky channel

If a message shows any of these signs, do not respond, and contact us so we can check it.

I got an email saying my order wasn't completed, but I think it went through. What should I do?

Sometimes an email may say an order was not completed even though your order was actually placed and shipped. If this happens:

  • Check whether your order was placed on silksilky.com and whether you received an official confirmation
  • Contact us so we can check your order status

If the order is confirmed on our side and the email appears to be spam, we may advise you to ignore it. If we cannot locate your order, we may ask for details such as your shipping address, recipient name, purchase date, order amount, or a payment receipt to help find it.

Is a coupon or "up to 50% off" offer real?

Promotional offers can be genuine, but the wording matters. "Up to 50% off" means the discount can vary - some items or customers may receive a smaller discount rather than the maximum. To use a valid code, enter it in the Discount Code or Coupon Code field at checkout and click Apply.

If a promotional offer or code does not seem to work, or you are unsure whether it is genuine, contact us before entering any personal or payment details.

What if I think I bought from a fake site or was scammed?

If you believe you purchased from a website that was not our official site, or that you were scammed:

  • Contact us so we can check whether the order was placed through SilkSilky
  • Contact your bank or payment provider, especially if a payment was taken or you shared card details

If we cannot find the order in our system - for example, a purchase made through a link on social media - it may not have been placed through our official website. We cannot make absolute guarantees about sites or sellers outside silksilky.com, so reporting it to your bank promptly is important.

In what situations should I contact Customer Care?

Please reach out if:

  • You are unsure whether an email, text, offer, or order notice is from SilkSilky
  • A message asks you to pay extra to receive or redeliver a package
  • A message asks for your full card number, CVV, or password
  • You received an email saying your order was not completed, but you believe it went through
  • You are asked to confirm a shipping address and want to verify the request
  • You think you may have bought from a fake site or been scammed

If you shared card details or made a payment to a suspicious sender, also contact your bank or card issuer right away.