When Will My Order Ship?

Quick Answer

Orders are typically prepared for shipment within about 1 to 2 business days. Once your order is dispatched, we automatically send a shipping confirmation email with your tracking information.

If you haven't received a shipping notification within 5 business days of placing your order, please contact our Customer Care team so we can check the status for you.

How long does it take for my order to ship?

After you place an order, it moves through a short preparation stage before being handed to the carrier. Processing usually takes around 1 to 2 business days, though some orders may take a little longer depending on factors such as order volume, holiday periods, item availability, or address verification.

Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to follow your package's progress.

Why haven't I received a shipping confirmation email?

Our system sends a shipping notification automatically once your order is dispatched. If you haven't received one, a few common reasons include:

• An email typo at checkout - if the email address was entered incorrectly, the notification may not reach you. Check the address shown on your order confirmation.
• The email landed in spam - please check your spam or junk folder.
• Your order is still being prepared - if it hasn't shipped yet, the notification hasn't been sent.

If it's been more than 5 business days since you ordered and you still don't have a shipping notification, please contact our Customer Care team and we'll help.

What does it mean if tracking shows "label created" but no movement?

Sometimes tracking shows a status such as "label created," "pre-shipment," or "awaiting item" without further updates. This usually means a shipping label has been generated but the carrier's scan hasn't updated yet, or the package has just been handed over and movement will appear shortly.

If this status remains unchanged for several days, contact our Customer Care team with your order number and tracking number, and we'll look into where your shipment stands.

Could something delay my order from shipping?

Yes, a few situations can pause dispatch:

• Incomplete or unverified address details, such as a missing house or unit number, or a missing phone number
• An address the carrier can't locate, which may require a correction or an alternative address
• Busy periods, such as holidays or high order volume
• Special handling, such as exchanges, replacements, reshipments, out-of-stock items, or a security check

If we need any details from you to release your order, we'll reach out. Replying with the complete information promptly helps your order ship as soon as possible.

In what situations should I contact Customer Care?

Please contact our Customer Care team via live chat or the Contact Us page if:

• You haven't received a shipping confirmation within 5 business days of ordering
• Your tracking status hasn't changed for several days
• Tracking shows only "label created," "pre-shipment," or "awaiting item" and you need an update
• You think your address or contact details may need correcting
• You're waiting on an exchange, replacement, or reshipment and want its status
• You'd like to update or cancel your order before it ships

When you reach out, please include your order number, the email used at checkout, and your tracking number if you have one.