Why Is the Price Different From What I Expected?

Quick Answer

As an online business, our prices can change in response to fashion trends, stock, promotions, and customer demand. This means an item can be priced differently from what you saw before, and it can change in price after you've bought it.

For an item you've already purchased, we're not able to adjust the price or offer a refund or credit for the difference. The price shown on a product page at the time you order is the one that applies to that order.

Why did the price change since I last looked?

Prices move with trends, stock levels, promotions, and demand, so the same item can show a higher or lower price at different times. A promotional or campaign price can also start or end, which changes what's displayed. The product page always shows the current price, so it's the best place to check before you order.

Can I get a price adjustment or refund if the price drops after I buy?

No. Because our prices change in response to trends, stock, promotions, and demand, an item can change in price after a purchase - but we're not able to adjust prices or offer a refund or credit for the difference once your order is placed.

If you haven't ordered yet and a price has just changed, the simplest option is to review the current price on the product page and decide from there.

Why am I seeing a different price than someone else, or than I expected?

A price can differ depending on the region or currency of the site you're viewing, the promotion currently shown, or the specific item, color, size, or fabric weight you're looking at. If you see a price that doesn't match what you expected - for example, during an exchange - take a screenshot of the page showing the price you see, and send it to us with the item details so we can check the specific item for you.

Why does a particular set or item cost more than I thought?

Pricing can depend on the exact combination of product type, size, color, quantity, and fabric weight, especially for bedding and matching sets. If a total looks higher than you expected, review the items in your cart and check that each piece is the size, color, and specification you intended. If you'd like us to look into a specific total, contact us with the exact items, sizes, colors, quantities, and your destination.

In what situations should I contact Customer Care?

Please reach out if:

• The price you see doesn't match the price quoted to you, for example during an exchange
• A total in your cart looks unexpectedly high and you'd like us to review it
• You think a promotional or campaign price was applied incorrectly to your order
• You're building a matching set and want help confirming pricing across items

When you contact us, include the product link or item details, and a screenshot if the price you see differs from what you expected. You can contact our Customer Care team via live chat or the Contact Us page.