Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.
-
Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
-
Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
-
Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
-
Stolen: Claim for full value of your purchase if your item is stolen or shows as delivered but you didn't receive it.
-
Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .
Visit
Seel Resolution Center to easily resolve your package issues if any of the above happens.
Please note: Worry-Free Purchase is a value-added service offered by Seel.
Please don't purchase it as a stand-alone item.
Free Shipping on order $59+
Free shipping on orders over $59, otherwise $8.99 shipping.
Standard shipping: estimated to arrive within 7-10 business days.
Express shipping: estimated to arrive within 3-5 business days.
Easy Returns within 30 days
Be aware not to destroy the security buckle attached to the clothes tag! Only available for your exchange or return when it's not removed.
You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ②Gift Card, ③Underwear & Accessories: Face mask, Eye mask, Coverings, Bra, Lingerie ④ Customized Items.
If possible, hang dry and avoid excessive exposure to direct sunlight.
Iron when slightly damp using a cool setting. Always iron on the inside.
Use neutral or silk-specific detergent.
Keep away from pets/sharp objects.