What Shipping Methods and Speeds Are Available?

Quick Answer

The shipping methods and speeds available for your order are shown at checkout based on your delivery location. Many regions offer a standard option, and some also offer a faster, express option for an additional fee.

As a general guide, standard delivery often takes about 5 to 10 working days after your order ships, while express options are usually faster. Exact methods, timeframes, and costs depend on your destination, so the choices displayed at checkout are the most accurate for your address.

What shipping methods does SilkSilky offer?

Available methods depend on your destination, and the options shown at checkout reflect what's currently offered for your address. In general, you may see:

• Standard shipping - a cost-effective option for orders that aren't time-sensitive. In some regions, standard shipping may be free once your order reaches a qualifying total.
• Express shipping - a faster option for orders you need sooner, carried by an express delivery service. Express cost can vary depending on order size and destination.

Because options are tailored to each location, the best way to see what's available to you is to add your items to the cart and proceed to checkout.

How long does delivery usually take?

Delivery time is made up of two parts: the time to prepare your order before it ships, and the time in transit after it ships.

• Processing typically takes around 1 to 2 business days before your order is dispatched.
• Standard delivery often takes about 5 to 10 working days after shipment, though this can vary.
• Express delivery is generally faster than standard, with the estimate shown at checkout.

These timeframes are estimates and can be affected by factors such as the carrier, holidays, order volume, weather, and customs for international orders. Weekends and public holidays are usually not counted in transit estimates.

Can I upgrade my order to faster shipping?

If your order hasn't shipped yet and you'd like it sooner, contact our Customer Care team as soon as possible and we'll check whether a faster option is available for your order. If an express upgrade can be arranged, we'll share the next steps, which may include paying an additional shipping fee.

Once an order has already shipped by standard service, the shipping method can't be changed. In that case, the best step is to follow your tracking for the latest delivery estimate.

Why aren't some delivery options available for my order?

The methods you see at checkout reflect what's currently available for your specific delivery location, and this can change over time. Some options may not appear for certain destinations, addresses, or items, and availability can be affected by factors beyond our control. The options displayed at checkout are always the most up to date for your order, so if a method you expected isn't listed, it isn't currently available for that address.

If you have a question about the options shown for your location, contact our Customer Care team and we'll be glad to help.

In what situations should I contact Customer Care?

Please contact our Customer Care team via live chat or the Contact Us page if:

• You need your order by a specific date and want to know your options
• Your order hasn't shipped yet and you'd like to ask about a faster method
• You're unsure whether your order was placed with standard or express shipping
• A delivery option you expected isn't showing at checkout for your address
• You have questions about delivery times for your destination

If your order hasn't shipped, reaching out early gives us the best chance to help.