What's in My Shipment?

Quick Answer

To see what's included in your shipment, open your shipping confirmation email and look for the section that lists the items being sent, often shown as "Items in this shipment." This usually displays each product name, along with details such as quantity, color, and size.

If the listed items don't look right, or if your shipment relates to an exchange, please contact our Customer Care team and we'll confirm exactly what's being prepared and shipped for your order.

How do I check what's in my shipment?

You can review the contents directly from your shipping email:

Open your shipping status or shipping confirmation email.
Find the section listing the items in the shipment, such as "Items in this shipment."
Review the product name, quantity, color, and size shown for each item.
If anything doesn't match what you expected, contact our Customer Care team for confirmation.

If your order shipped in more than one package, you may receive a separate shipping email and tracking number for each one, so check each email to see what's in each package.

Why does my shipping email show the wrong or original items?

Shipping confirmation emails are generated automatically, and in some cases they may display the original order details even when the items being sent have changed. This most often happens with exchanges.

If you requested an exchange, your shipping confirmation may still show the original product or size, while the actual shipment contains your updated, replacement items. In these cases the automated email may not fully reflect what our warehouse has prepared. If you're unsure, contact our Customer Care team and we'll confirm what's actually being shipped for your order.

How can I be sure my exchange items are included?

If your shipment is for an exchange, compare the details of your exchange request with what the shipping email shows. If the email still lists the original order, that doesn't necessarily mean the wrong items were sent, since the confirmation can lag behind the updated shipment.

To be certain, contact our Customer Care team and we'll check with the warehouse to confirm your replacement items were included in the shipment.

In what situations should I contact Customer Care?

Please contact our Customer Care team via live chat or the Contact Us page if:

Your shipping email shows the wrong size, color, or item
Your shipment relates to an exchange and the email still shows the original order details
You want to confirm which items are actually being prepared or shipped
One package from a multi-package order seems to be missing items

When you reach out, please include your order number so we can confirm the details with our warehouse.