Why Is the Declared Package Value Different?

Quick Answer

The amount printed on your package or shipping label is often the declared value used for customs processing, not necessarily the total you paid for your order. Because SilkSilky works with multiple shipping carriers, some carriers may report a lower amount on the label than your order total.

A lower declared value does not mean you received products of a different quality or value than what you ordered. As long as the contents match your order, no action is usually needed.

Why does my package show a lower value than I paid?

The value shown on the outside of a package or on the shipping label is typically a declared customs value, which is used by carriers and customs authorities to process the shipment. This can appear lower than the price you paid at checkout.

Since your order may travel with one of several carriers, the way the declared value is reported on the label can vary. This is part of normal shipping and customs handling rather than a reflection of the items inside.

Does a lower declared value mean I got a cheaper product?

No. A lower declared label value does not indicate that SilkSilky sent products of a different quality or value than what you ordered. The declared value relates to how the shipment is processed for customs, not to the actual items in the box.

If the contents of your package match the items you ordered, there's generally nothing you need to do based on the label value alone.

What if there's also a problem with the items I received?

If the declared value question comes alongside a genuine concern about the products, for example the items don't match your order or there's a quality issue, please contact our Customer Care team via live chat or the Contact Us page so we can review the order with you.

For any return or exchange, we'll provide the specific instructions for your order, including where to send the package and any tracking details we need.

In what situations should I contact Customer Care?

Please reach out if:

  • The items you received don't match your order
  • You have a quality or value concern about the products themselves
  • You'd like to start a return or exchange
  • You need order-specific return instructions or tracking requirements