What If My E-Gift Card Is Lost or Hasn't Arrived?

Quick Answer

If your E-Gift Card hasn't arrived, allow up to 24 hours and check spam or junk folders first. If it still hasn't appeared or you've lost it, contact our Customer Care team with your order details and we'll do our best to help.

What if my E-Gift Card hasn't arrived yet?

  1. Allow up to 24 hours from the time the order was placed for the E-Gift Card to be sent. If you asked for it to be sent on a later date, allow up to 24 hours from that time.
  2. Ask the recipient to check their spam or junk folder, in case it was filtered there.
  3. If it still hasn't arrived, contact us with the details below and we'll look into it.

What if I've lost my E-Gift Card?

First, check your spam or junk folder in case the original email was routed there. If you still can't find it, contact our Customer Care team and we'll do our best to replace it for you.

What information should I include when I contact you?

Please have these ready so we can find the card quickly:

  • The order number from when the E-Gift Card was purchased, or the email address of the account it was ordered from
  • The value of the E-Gift Card
  • The email address the E-Gift Card was sent to

In what situations should I contact Customer Care?

Contact our Customer Care team via live chat or the Contact Us page if:

  • Your E-Gift Card hasn't arrived after 24 hours and isn't in spam or junk
  • You've lost or misplaced your E-Gift Card
  • The recipient didn't receive the card you sent